Client Rights

Clients are unique individuals who are entitled to be protected and respected. ParaMed employees are trained to recognize their duty with respect to the following commitments:

• ParaMed clients shall receive care in a courteous and respectful manner free from mental, physical and financial abuse.
• ParaMed clients shall be treated with consideration, respect and with full recognition of their dignity and individuality.
• ParaMed employees shall honour and respect the clients' needs with respect to privacy and the practice of individual customs within their own surroundings.
• ParaMed clients' medical and personal information shall remain confidential.
• ParaMed clients shall, wherever possible, participate in the planning of their care.
• ParaMed clients shall have the opportunity to achieve and maintain as independent a lifestyle as possible through decisions concerning acts of daily living.
• ParaMed clients can expect full access to their individual health information.
• ParaMed clients shall receive personal and individualized care from trained health care professionals.
• ParaMed guarantees that any complaint or grievance will be fully investigated and acted on without interference, coercion, prejudice or reprisal.
• ParaMed clients shall have the right to full and detailed disclosure with respect to invoicing procedures.
• ParaMed clients have the right to give or refuse consent to provision of any service.