Philosophy of Care

Clients have the right of Self Determination and are Empowered as Partners in:

• assessing their care/service needs;
• planning and developing goals and time frames for their outcomes;
• implementing and achieving those goals; and
• evaluating and revising their care plan.

Clients receive care in a Safe Environment that is:

• supportive of choices, including the right to refuse service;
• respectful of confidentiality of person and records.

Clients are Respected and Valued as Individuals by:

• accommodating the provision of care to the social/cultural customs, values and beliefs of the client;
• acknowledging preference for caregiver;
• practicing respect for privacy and dignity;
• providing care in a courteous compassionate manner; and
• supporting and respecting decision making, and selfcare and wellness roles.

Clients receive Efficient, Effective, Outcome-Based Care, Delivered through:

• a team of compassionate, knowledgeable staff;
• programs and services that are current research/best practice based;
• a service schedule that provides continuity of care/service and caregiver;
• a "holisitic" client focus i.e. inclusive of family, and significant others;
• care plans that are individually designed to meet and exceed outcomes and timeframes;
• ongoing assessment of client status and care needs; and
• ongoing monitoring and assessment of the quality of care delivered and review of client satisfaction.

Client's Right to be Informed is promoted by:

• providing appropriate health information while respecting privacy;
• assuring full access to their care plan;
• assuring full knowledge of their business contract;
• informing them regarding ParaMed operations;
• informing them in writing of the process to request a review of services;
• investigating their request for review of services, fully and without prejudice; and facilitating access to other community resources, as client advocate.